Return Policy

Return & Refund Policy for Pava Army Store

Pava Army Store follows a customer-centric return policy designed for the Indian market. Our goal is to provide a frictionless experience for all our outdoor enthusiasts.

1. Return Window

• We offer an Easy 7-Day Return Policy on all eligible items.
• Customers have 7 days from the date of delivery to initiate a return request.

2. Eligibility for Returns

• To be eligible, the product must be in its original condition, unworn, and with all tags intact.
• This applies to our core product categories: Tactical Jackets, Cargo Pants, T-Shirts, and Outdoor Accessories.
• Size-related returns are supported; please refer to our Size Guide before purchasing to ensure the best fit.

3. Return Process

• Initiation: You can request a return through your My Account dashboard under the “Orders” tab.
• Pickup: Once approved, our logistics partner, Delhivery, will facilitate the return pickup from your registered address.
• Tracking: You can monitor the status of your return shipment through the Order Tracking page.

4. Refunds & COD Orders

• Prepaid Orders: Refunds for payments made via Razorpay (UPI, Cards, Net Banking) will be credited back to the original payment method.
• COD Orders: For orders placed using Cash on Delivery, refunds will be processed to your provided bank account once the product passes our quality check.
• Fees: Please note that any specific COD charges (e.g., Rs. 50 fee) paid at the time of purchase may be non-refundable.

5. Non-Returnable Items

• Specific “Final Sale” items or customized products may not be eligible for return; these will be clearly marked with custom badges on the product page.