Terms of Service for Pava Army Store
Welcome to Pava Army Store. These Terms of Service (“Terms”) govern your use of our premium D2C e-commerce website. By accessing or using our platform, you agree to comply with the following terms designed for our community of outdoor enthusiasts.
1. General Conditions
- This store is built on the WordPress + WooCommerce platform.
- We reserve the right to refuse service to anyone for any reason at any time.
- The store’s aesthetic is tactical and utility-focused, intended for an audience of adventure seekers and trekkers.
2. Product Information & Accuracy
- We specialize in tactical apparel, including jackets, cargo pants, t-shirts, and outdoor accessories.
- Sizing: Customers should consult our Size Guide (accessible via popup modal) before purchasing to ensure accuracy.
- Attributes: Product variations include specific sizes (XS-3XL) and color swatches.
- While we strive for high-quality product imagery, actual colors may vary slightly based on your device’s display.
3. Pricing and Payments
- All prices are subject to change without notice.
- Payment Methods: We accept payments via Razorpay (UPI, Cards, Net Banking, Wallets) and Cash on Delivery (COD).
- COD Policy: A COD fee of Rs. 50 may be applied to your order where applicable.
- Transactions are secured with SSL encryption to provide a frictionless and safe checkout experience.
4. Shipping and Delivery
- Logistics: Logistics are handled through our integration with Delhivery.
- Serviceability: A pincode serviceability check is performed at checkout to ensure we can deliver to your location.
- Tracking: Users can access live shipment tracking via the Order Tracking Page using their Order ID and registered email/phone.
5. Order Management
- Account: Users can create an account to view order history, save addresses, and manage their wishlist.
- Invoices: GST invoices are automatically generated upon order placement and are available for download from your account.
- Cancellations: Orders may follow the status flow from Pending to Processing, Shipped, and Delivered.
6. User Conduct & Intellectual Property
- The design, including the custom theme built from scratch, logo, and brand visuals, is the property of Pava Army Store.
- You may not use our products for any illegal or unauthorized purpose.
7. Limitation of Liability
- We are not responsible if information made available on this site is not accurate, complete, or current.
- The “Made for the Wild” products should be used according to their intended outdoor utility.
For questions regarding these Terms, please visit our Contact Us page or the FAQs section.